en

Privacy policy

Privacy Policy 

Please read with understanding before using our services

This Privacy Statement explains how Lahoum Almabrada Company, operator of the Meat Station app and website, collects, uses, and protects your personal data in compliance with the Personal Data Protection Law (PDPL) of Saudi Arabia.

1. Who Are We?

Meat Station is operated by Lahoum Almabrada Company, registered in Riyadh, Saudi Arabia. We are the data controller, meaning we decide why and how your personal data is processed.

Contact Email: support@meatstation.app

2. What Data Do We Collect?

We collect and process the following personal data:

  • Account Data: Name, email, phone, language, user ID

  • Order & Delivery Data: Delivery address, order history, vendor name, time of delivery

  • Location Data: Address, city, country, coordinates

  • Device Data: Device ID, IP address, browser settings, crash reports

  • Payment Data: Card info, method, refund records, billing info

  • Support Data: Any messages, requests, or images shared during support inquiries

3. How We Use Your Data

Your data is used for:

  • Creating and managing your account

  • Storing shopping cart data

  • Processing and delivering orders

  • Invoicing and refund processing

  • Providing customer care

  • Sending promotions and notifications (with your consent)

  • Personalizing content based on preferences

  • Fraud prevention and platform security

  • Market analysis and service improvement

4. Who We Share Data With

We may share data with:

  • Vendors and delivery riders for order fulfillment

  • Payment gateways for processing transactions

  • Customer support teams for resolving issues

  • Legal authorities if required

  • Cloud service providers (under strict contractual protection)

We never sell your data.

5. Legal Basis for Processing

We rely on the following PDPL principles:

  • Consent: For marketing and saving payment methods

  • Contract Performance: To deliver services and fulfill orders

  • Legitimate Interest: To protect against fraud and improve services

  • Legal Obligation: For invoicing, compliance, and dispute resolution

6. Your Rights Under PDPL

You have the right to:

  • Access your data

  • Correct your data

  • Delete your data (with some legal exceptions)

  • Object to processing

  • Restrict processing

  • File a complaint with a data protection authority

  • Request data portability

You may contact us at support@meatstation.sa to exercise any of these rights.

7. Data Retention

Your data will be stored:

  • As long as your account remains active

  • Up to 3 years after inactivity (unless legal retention is required)

  • Payment and invoice data is retained for 10 years

8. Cross-Border Transfers

If data is transferred outside Saudi Arabia (e.g., cloud providers), it is protected by:

  • Contractual clauses and encryption

  • Storage in trusted international infrastructure compliant with PDPL

9. Automated Processing & AI

We use automated tools (e.g., fraud detection, chatbots, personalization). These systems are overseen by human staff. No legal decisions are made without review.

10. Updates to This Policy

This policy may be updated periodically. We recommend reviewing it regularly.

Last modified: July 2025